Help Desk Hours

Extended help desk will be Monday August 22nd to Friday August 26th and Monday August 29th to Friday September 2nd. 11:00 – 4:00.

The ICT Help Desk, located in Eggers Hall room 034A, is open Monday – Friday from 1:00 to 3:00 P.M.  The Help Desk is where students can come to ask questions and get hands-on help with computer, email or account related issues.

 

Support is also available via phone and email: 315-443-3847   service@maxwell.syr.edu *

* Hours of support are Monday through Friday from 8:30 A.M. to 5:00 P.M., 8:00 A.M. to 4:30 P.M. during the summer semester.

New to Maxwell?

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Having a reliable computer is essential for students to work, communicate, and collaborate while attending the Maxwell School.

The Maxwell School has wireless access points throughout the building giving the school 100% wireless coverage. We have many resources available for our students and encourage people to visit our Help Desk in 034 Eggers Hall (M-F, 1-3) to get assistance with taking advantage of these resources. Continue Reading

ICT Support Response Time

Response to Service Requests

ICT will respond to service requests within four hours under normal circumstances. Responses may be delayed when there are system problems or during periods of very high demand (start of the semester, finals week).

A response may include:

  • acknowledging receipt of the request
  • scheduling an appointment
  • sending out someone to the site
  • resolving the problem remotely and providing notification
  • sending instructions or suggestions on how to fix or work around the problem/issue

Hours of Operation

Hours of Operation

ICT is staffed Monday – Friday during normal University hours:

  • Fall, Winter and Spring semesters:   8:30-5pm
  • Summer semester: 8 – 4:30pm

There is no 24 hour or holiday staffing.  ICT staff may be available for events if discussed and approved by ICT in advance.

Green days

Green Days

ICT staff monitors both voicemail and emails to service@maxwell.syr.edu during university green days.

Electronic classroom presentation problems

Electronic classroom presentation problems:

During normal business hours ICT endeavors to respond quickly to presentation problems in Eggers and Maxwell Hall classrooms.

For support outside of normal business hours call Classroom Presentation Services (x5660) for assistance. They will assist with operational problems and contact ICT staff directly for computing related problems.

Other Critical Issues

What about other critical issues?

For other critical issues, you should email service@maxwell.syr.edu or call 443-3847. ICT monitors email support requests during the normal business hours and will respond as soon as possible.  ICT also monitors the Maxwell network, our servers and our link to the rest of campus.

As a secondary option you may call 443-4742 to speak with ICT administrative staff who may page someone if appropriate.