Restoring Deleted Files & Recovering Previous Versions

You can restore files/folders you’ve saved over, deleted, or lost by performing a personal restore.

This service only applies to files in the following locations,

  • Documents folder (H: drive)
  • Collaborative drive (G: drive)
 If you have deleted or lost a file or folder you must know the files location when you last worked on it. This is important as you will have to navigate to the folder one level above that location. The process is the same for both file and folder recoveries.

Step 1 File Restore

Example: You had a file in your “My Pictures” called “icons.psd“, but sometime in the last two weeks you deleted the file. You would like to recover that file and restore it to another location. You must first navigate to the area one level above where the file was stored. In this case:

H:\ My Pictures \Icons.psd

You would want to go to H:\

Restore previous version
Right-click on H Drive

Once you’re in the proper location right click on the folder that contained your file/folder that you want to restore and click “Restore previous versions” as in above screenshot. 


Step 2 File Restore

You will see a list of dates and times to restore back to. Choose a date closest to when you last saw the file/folder you are looking for. Once you have selected a date, click on the “Open” button.

List of previous versions
List of available dates and times to restore from


Step 3 File Restore

After clicking “Open“, a window will come up showing you the folder just as it was on the date you chose. You will see the date appended to the title at the top of the folder in case you forget which folder you are in. Once in this folder you can “drag and drop” or “copy and paste” the files you wish to restore to another location. You also have the option of opening a specific file by double clicking on it and then once in the program that created it, going to “File->Save As“.

Folder path close up
Date and saving options


After you are done restoring your files/folders, close any open windows to finish the restore process.



Network File Storage

As you logon to a Maxwell computer with your NetID you will see the following networked drives.

H Drive = Home directory

This space is for personal data storage.   Your home directory is backed up nightly, data that is stored in your directory for 24 hours can generally be recovered if lost or corrupted.

G Drive = Collaborative space

This space is for academic and administrative projects and is available by request only. This can be a shared or private space.  Examples of drive usage would be storage of large datasets or research projects.

Please DO NOT store files on any local C Drives.  If you do so, these files will be viewable by any user logging onto that machine and these files will not be backed up.

If you have accidentally deleted your files and wish to restore the contents of a networked drive to an earlier time, please see the Personal Restore page.

Shared Folder Permissions

Each shared folder should have a designated custodian.  All requests for access must be emailed to by the designated custodian, or the chair, director, or dean of the relevant unit.

Inside your G-Drive Collaborative space you will find FOUR folders that are created for you.  Each folder has a different set of permissions already applied to it.  Also people who are given access the folder are divided into two groups:

  • Administrators: The folder owner plus anyone else who needs full read and write access to all other folders within the main folder.
  • Users: Users are typically students or anyone who is not an Administrator.
Folders in the G-Drive Collaborative Space

Users have the following permissions on the default sub-directories:

  1. Admin folder – Has full rights read and write access to all folders within the main folder.
  2. Drop Box folder – Users can “deposit” something in the folder, but cannot see inside the folder or remove or overwrite anything from or within it.
  3. Public folder – Users can read and write to the folder.
  4. Distribution Materials folder – Users can only read items in the folder. They cannot write to the folder or alter its contents.

It’s not necessary to use all the folders, but the folders represent most of the possible access scenarios one would need to manage a folder.



Remote Access

Syracuse University Remote Access (SURA)
Download SURA Here

SURA is a simple utility for establishing a secure connection to Syracuse University computing resources. Using SURA will allow you to:

  • Access University network drives (H and G drives) *
  • Easily establish a secure Virtual Private Network (VPN) connection from nearly anywhere on the internet to Syracuse University’s computing network
  • Find and connect to network printers *
  • Access your e-mail through a web-based interface
  • Connect to your dedicated office PC through a Remote Desktop connection *

Full documentation on SURA is available here.

The SURA utility can be downloaded here (SU NetID login required).


Who can use it?

Anyone with an active Syracuse University NetID account and a Windows XP or Vista computer may use SURA. Please note that Microsoft’s .NET 2.0 framework must be present on your remote Windows XP computer for SURA operate correctly.


Why should I use it?

It gives you secure access to the data you need when and where you need it.

* Your access to certain SURA functions may vary based on to your role at Syracuse University and your individual access privileges granted to you by your home department. 

Wireless Mobile Info

Both Eggers and Maxwell halls have full (100%) 802.11n wireless network coverage.  The primary and preferred wireless network is AirOrangeX.

If you have never connected to the AirOrangeX network before from a laptop computer, please connect to the AirOrangeHelp network first.  Once connected, open a browser (such as IE, Chrome, or Firefox) and you will be redirected to a page that will help you to successfully connect to the secure AirOrangeX network.

Please note that some legacy wireless devices may have difficulty connecting to the AirOrangeX network.

AirOrangeX Configuration



PDF The new SU Visitor Wireless Access Guideis a printer-friendly PDF available for download by campus visitors and SU groups who are hosts or event organizers who wish to share it with their guests. This is intended to address the connection needs of conferences, seminars, vendors and others who visit the campus as the University’s guests, and head off last minute support calls from these groups once they arrive on campus.

Creating a guest account A two-week wireless guest account can be created by University faculty or staff. Once created, the user can log in to the AirOrangeGuest wireless network.  For access beyond two weeks, please contact us at to request a sponsored account.

Download Visitor Wireless Access Guide



Create Guest Account



iPadView information on how to access the SU Wireless network and set up your email on your device here. Help documents support iOS and Android devices.

View Mobile Help